The MHC Blog

Powerful Business Insights for Succesful Leaders
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The Generation Game

Whilst eating breakfast in a very busy remote UK hotel recently, we noticed something we hadn’t noticed elsewhere before - the workforce in the breakfast room of a large hotel was made up of 2 distinct generations, close to or past retirement age Baby Boomers and much younger generation Y/Z team members.  Generation X was completely missing!

But this wasn’t the end of our observations – it appeared that all the work, the running around, food serving, coffee/tea providing, table clearing, dealing with customer questions etc was completely being covered by the older generation, the young ones seemed to be standing around staring into space and looking completely bored.

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Time to grasp the nettle!

Most of you have been there - you have a poor performer on your team, you know you need to remove them but don’t know how to do it – it’s a tough conversation, easily put off, however you need to do something about it rather than hope and pray the Employee decides to leave before you must deal with it!

But how do you do you have THAT conversation? In my many years within the HR field, I have had to terminate many Employees for many various reasons, it’s not a pleasant conversation but I have learnt the hard way the best approach to use. 

Here are some pointers to help you prepare and finally “grasp the nettle”!

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Are your internal systems customer friendly?

As a small business owner, we are constantly dealing with complicated, red tape heavy requirements of obtaining and keeping a Company trade licence, personal visas and Company bank accounts.  Even after setting everything up and being able to move forward with our work, we have annual renewals to contend with and after 5 years of doing this, it seems the process changes annually and every action requires at least 5 visits to the bank or sponsoring Company to update everything.

The internal systems and connecting departments all work independently of each other.  Departments that work alongside each other are not able to connect the dots and help us move forward.  Even “Relationship Managers” seem to complicate things rather than simplify and you are often puling your hair out with frustration as you struggle to find a straight answer.

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Why it's important to be clear as a leader

Say what you mean

I watched with interest the James Comey meeting with the Senate Intelligence Committee.  Highly interesting on many levels and I am sure this is not the last we have heard about the situation.  The main learning I took from the meeting is that Leaders need to be clear when giving instructions or making a request.  Much of the meeting with the Committee seemed to be based around the phrase “that’s what I took him to mean”. 

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Time to get your house in order

The summer months are a great time to start getting your house in order.  Much as I wrote late week about summer not being a time of taking things easy, working hard to find new leads and closing out business, the reality is that work does slow down a little bit as you wait for key decision makers to either return or pick up their email whilst on holiday. 

The quieter periods in your working months are a great time to get your house in order, what we call in the UK “spring cleaning”.  Here are some ideas to keep yourself occupied during the quieter months:

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